Mobile / Live
Your bb98 account connects directly to bKash, Nagad, Rocket and Bank Transfer — the payment routes most used in Bangladesh. Open the cashier section from your account menu to see the methods, limits and steps shown there for your account.
Adding money to your account starts at the cashier section — accessible right after you log in. We show you only the deposit routes that are active for your account, so the options you see are the ones you can actually use. Select bKash, Nagad, Rocket or Bank Transfer depending on where your money sits. Each method shows the fields and confirmation steps relevant to that route; follow exactly what is displayed on your screen. Once the transaction is confirmed on your wallet side, the amount reflects in your account balance.
Go to your account menu after logging in and select the deposit section. The cashier page lists all active deposit methods available for your account at that moment.
Select bKash, Nagad, Rocket or Bank Transfer. Each option shows the relevant fields — wallet number, amount, and any reference code the method requires.
Type the amount within the range shown on screen — the cashier displays the minimum and maximum for the selected method. Complete the steps shown and confirm the transaction.
Once your wallet or bank confirms the transfer, your account balance updates. Open the transaction history tab to verify the record and note the reference ID for your own records.
Withdrawals from your account follow the same cashier section you use for deposits. We ask you to use a wallet or bank account that matches the one registered under your name — this is a standard account ownership check, not an extra step we invented. Open the withdrawal tab, pick your preferred method from bKash, Nagad, Rocket or Bank Transfer, and enter the amount you want to move out. The screen shows the withdrawal range allowed for that method; stay within those figures.
Log in and navigate to the cashier, then select the withdrawal tab. The page shows the methods configured for your account and any conditions attached to each route.
Choose bKash, Nagad, Rocket or Bank Transfer. Make sure the wallet number or account details you enter match the registered details on your bb98 account.
Input the amount within the range displayed for your chosen method. Amounts outside the shown range will be flagged before you submit, so check the limit on screen first.
After confirming, check the transaction history tab for the status label on your withdrawal. Note the reference number — it is the key detail if you need to follow up with account support.
Account verification on bb98 follows the fields and instructions shown directly inside your account area — we do not ask for anything beyond what appears there. The verification section is reachable from your account settings menu after you log in.
After logging in, go to your account settings and look for the verification or identity section. The page shows your current status and any steps that remain open on your account.
Fill in only the fields the form displays. The form is specific to your account state, so what you see may differ from another account at a different stage.
If a document upload is required, the form specifies the type. Use only the in-form upload tool — do not send documents through chat, email or any other route not shown on screen.
Once submitted, the verification section shows a status label. If the status does not update or you receive an unexpected message, contact support using the published route in your account area.
We support four payment routes for Bangladesh accounts: bKash, Nagad, Rocket and Bank Transfer. Each route is available through the cashier section of your account. The methods shown to you at login are the ones currently active for your account — availability can depend on your local region and applicable local law.
Mobile wallet deposit and withdrawal via your registered bKash number.
Nagad mobile wallet route for account funding and payout requests.
Rocket wallet transfers in and out of your bb98 account balance.
Direct bank account transfers for deposits and withdrawal requests.
Every deposit and withdrawal processed through your account generates a record in the transaction history section. When a bKash, Nagad or Rocket transaction completes on your wallet, a reference number is produced on both sides — in your wallet app and in your bb98 transaction history. These two records are what you compare if an amount does not match what you expected. Open your wallet app's transaction list and your bb98 history tab side by side; the reference number, amount and timestamp should align.
Each transaction carries a unique reference ID visible in both your wallet app and the bb98 transaction history tab. Write it down or screenshot it immediately after any deposit or withdrawal.
Transaction history entries show a status — pending, completed or failed. A 'pending' label means the transaction is in the processing queue; check back before raising a support query.
The history tab in your account area lists every deposit and withdrawal with the date, method, amount and reference. Filter by date or method to find a specific entry quickly.
Save your wallet app receipt, the bb98 reference number and a screenshot of the completed status for any transaction you plan to withdraw from. Support will ask for these details when investigating a mismatch.
Your account security starts with steps you can verify yourself — checking the domain, keeping your login details private and using only the wallet accounts registered under your name. We do not ask for your bKash or Nagad PIN through any message, chat or email; if something claiming to be bb98 asks for that, it is not us. The published support route in your account area is the only channel we use for account assistance.
Before entering your login details, confirm the address bar shows bb98. Bookmarking the correct URL is a straightforward way to avoid lookalike pages that imitate the site.
We match withdrawal destinations to the wallet details registered on your account. This step confirms that the money moves to an account you control, not an unrelated number.
Use a strong, unique password for your bb98 account and avoid logging in on shared or public devices. Logging out after each session keeps your balance and account details out of reach on shared screens.
For any account or transaction issue — wrong balance, stuck withdrawal, unrecognised activity — use the support route shown inside your logged-in account area. It is the verified channel staffed to handle these requests.
Below are questions we hear most from people using bKash, Nagad, Rocket and Bank Transfer to manage their bb98 account. If your question is not covered here, the support route in your account area is the fastest way to get a specific answer.
You can deposit using bKash, Nagad, Rocket or Bank Transfer. Open the cashier section after logging in — the methods shown there are the ones currently active for your account and region.
The minimum amount varies by payment method and is shown on screen when you select a deposit route in the cashier. We do not publish a single figure because limits can differ between bKash, Nagad, Rocket and Bank Transfer.
Go to the cashier section, select the withdrawal tab, choose bKash or Nagad, and enter your registered wallet number. Submit the request and track its status in the transaction history tab using the reference number provided.
Check the transaction history tab first for the status label on your deposit. If it shows pending, wait a short time before checking again. If it shows failed or the status is unclear, contact support with the wallet transaction reference number.
Verification confirms that the withdrawal destination belongs to you. The account area shows exactly which fields are needed. This step applies selectively depending on your account state — follow only what the on-screen form asks.
Withdrawals are matched to the wallet details registered on your account. If you need to update your registered wallet number, go to account settings and follow the steps shown there, then contact support if you need assistance.