These Terms & Conditions set out the rules that apply when you open and use a bb98 account, make transactions through bKash, Nagad, Rocket or Bank Transfer, and access any part of the site. Your access to bb98 depends on the laws that apply in your location and the eligible regions we serve — read these terms before you start.
Account rules apply on registration
Transaction records kept in your account
Access subject to local law and eligible regions
bKash, Nagad, Rocket covered
POLICY POSTURE
How These Terms Work on bb98
When you create an account with bb98, you enter into a binding agreement with us under these Terms & Conditions. Every section of this document is part of that agreement — including the rules on account conduct, transaction handling via bKash, Nagad, Rocket and Bank Transfer, and what happens if a dispute arises. We may update these terms when our services or operating conditions change. When we do, we will post the revised version on this page and the updated terms take effect from the date shown at the top of the document. Continuing to use your account after an update means you accept the revised terms. We recommend you check this page each time you log in after a gap. These terms do not override any applicable law in Bangladesh or any other eligible region — where local law sets a stricter standard, that standard applies. If any single clause here is found to be unenforceable, the rest of the terms remain in full effect. Questions about a specific clause can be sent to our support team through the channels listed on this page.
bKash transactions covered by Section 4
Nagad transfer rules in account settings
Rocket and Bank Transfer under payment policy
Dispute contact via published support route
WHAT IS COVERED
Scope of These Terms: Inside and Outside
Not every interaction with bb98 falls under the same clause. Understanding what is and is not covered by these Terms & Conditions helps you know where to look when a question comes up. The four areas below draw a clear line between what we govern directly and what sits outside our responsibility.
Account Access
All account creation, login activity, password management and session conduct falls within these terms. You are responsible for keeping your credentials secure and for all activity that takes place under your account while you are logged in.
Transactions
Deposits and withdrawals processed through bKash, Nagad, Rocket and Bank Transfer are governed by these terms alongside the payment method's own conditions. Your transaction history is visible in the account area and serves as the primary record.
Site Content
All game content, sports markets, odds displays and editorial material published on bb98 falls under these terms. We retain the right to adjust, remove or restrict content at any time without prior notice, subject to applicable law.
Third-Party Services
Payment providers, game studios and other third-party services operate under their own separate terms. bb98 does not govern those terms and is not liable for the conduct or policies of any third-party provider accessed through our platform.
YOUR PRACTICAL RIGHTS
Actions Available to You Under These Terms
These Terms & Conditions are not one-sided. You have specific, practical actions you can take at any point during your relationship with bb98. Your transaction records are accessible directly from the account dashboard — every deposit and withdrawal made through bKash, Nagad, Rocket or Bank Transfer is logged there with a date, amount and status. If you notice an error in your account details — your registered name, contact number or payment method on file — you can request a correction by contacting support through the published channels below. Questions about how a specific term applies to your situation are handled by the same support team. We do not require you to go through a formal legal process to raise a routine account or transaction query: the support route is the first step, and we aim to respond through the channel you used to reach us. Where a dispute cannot be resolved through support, the escalation path is described in the dispute section of these terms.
Review Transaction Records
Open the account dashboard to see your full deposit and withdrawal history, including each bKash, Nagad, Rocket and Bank Transfer entry with its date and status.
Correct Account Details
If your registered contact number, name or linked payment method is incorrect, contact support with the details to be corrected. We verify the request before making changes.
Raise a Policy Question
If a specific clause in these terms is unclear, send your question through the support route shown on this page. Quote the section you are asking about to get a focused response.
Request Account Closure
You may ask us to close your account at any time by contacting support. Outstanding transaction balances are handled according to the withdrawal rules in effect at the time of the request.
CONTACT ROUTES
How to Reach Us About These Terms
If you have a question about a specific clause, a transaction record or the way these Terms & Conditions apply to your account, use the contact routes below. We only list channels that are visibly published on bb98 — we do not invent operating hours or response commitments we cannot verify.
Live Chat
The live chat widget is accessible from any page on bb98 when you are logged in. Use it to ask about account rules, transaction status or a specific term that applies to your situation.
Email Support
Send a written query to the support email address published in the Contact section of bb98. Email is suitable for detailed questions about specific clauses or requests to correct information.
Account Help Centre
The Help Centre on bb98 lists published answers to common terms and account questions. Check there first — it covers transaction records, account conduct rules and the dispute process in plain language.
HOW WE HANDLE THIS
Data, Security and Policy Conduct on bb98
These Terms & Conditions describe not just what you must do, but what we commit to as the operator. Here is how we handle the key areas of account security, data retention, cookie use and the process for requesting changes.
Account Security
We require each account to be accessed with unique credentials. You are responsible for not sharing your login. If you suspect unauthorised access, contact support immediately through the live chat or email route published on bb98.
Data Retention
Transaction records, account registration data and activity logs are retained for the period required under applicable law and our internal policy. You can request a summary of your own records by contacting support in writing.
Cookie Use
bb98 uses cookies to maintain your session state and remember your account preferences. Cookie settings can be adjusted in your browser. Our full cookie policy is linked from the footer of every page on the site.
Requesting Changes
To request a change to your account details or to query how a term applies to your situation, use the email support route. Include your registered account reference and describe the change clearly so we can process it accurately.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about the bb98 Terms & Conditions. Each answer refers to the policy as it stands on this page — if your situation is more specific, use the support routes listed above.
When do these Terms & Conditions apply to my account?
They apply from the moment you complete registration on bb98. Every action you take — logging in, depositing via bKash or Nagad, browsing the lobby or requesting a withdrawal — is covered by these terms from that point forward.
What happens if bb98 updates the Terms & Conditions?
We post the updated version on this page with a revised date at the top. If you continue using your account after that date, you are considered to have accepted the changes. We recommend checking this page after any significant gap in account activity.
Do these terms cover my bKash and Nagad transactions?
Yes. Deposits and withdrawals made through bKash, Nagad, Rocket and Bank Transfer are all governed by these terms. Each payment provider also has its own separate conditions — both sets of rules apply at the same time when you transact.
How do I dispute a transaction recorded in my account?
Open your account dashboard to locate the transaction in question, then contact our support team through live chat or email with the transaction reference and date. We review the record against our logs and respond through the same channel you used.
Can I request a copy of the data bb98 holds on my account?
Yes. Send a written request through the email support route on bb98 and include your registered account reference. We provide a summary of the data we hold in line with applicable law and our retention policy.
Does local law in Bangladesh affect which parts of these terms apply to me?
Access to bb98 and the specific terms that govern your account depend on the laws in your location and the eligible regions we serve. Where local law sets a requirement that differs from these terms, the local legal standard takes precedence.
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