Mobile / Live
bb98 collects only the account and transaction data needed to run your wallet path — from bKash or Nagad deposit through to your account record. This policy explains what we hold, why we hold it, and the choices available to you, subject to your local law and eligible region.
When you open an account on bb98, we collect the details you provide during registration — your name, contact information and any verification data required to confirm your identity. When you make a deposit through bKash, Nagad, Rocket or Bank Transfer, we record the transaction reference, the amount and the payment channel used. We do not store your full mobile wallet PIN or bank credentials; those remain with your chosen payment provider. We also collect standard technical data — device type, browser, session timestamps — to keep your account session secure and to diagnose any access issues you report to support. This data is used only for account operation, transaction verification and the resolution of account queries. We do not sell your personal data to third parties. Access to our platform and the scope of data processing depend on your local law and the eligible regions in which bb98 operates. Where local regulation requires specific data handling standards, we align our processes to those requirements. If you have questions about a particular transaction record or want to know what data we hold on your account, the contact routes are listed in the Support section of this policy.
Not every service connected to your bb98 session falls under this policy. We draw a clear line between what we govern directly and what is managed by a separate provider. Understanding this scope helps you know where to direct a data query — whether it belongs to us or to a third-party service you accessed through our platform.
All data collected when you register, log in or update your bb98 account details is covered by this policy. This includes your email, password hash, contact details and any identity verification records we hold on our systems.
Deposit and withdrawal records tied to your bb98 account — including the payment channel (bKash, Nagad, Rocket or Bank Transfer), reference number and amount — are within this policy's scope. Your payment provider holds its own separate record.
Session data logged when you browse the lobby, open a game or navigate between sections is covered here. We use this data to maintain session security and to understand which areas of the site are accessed, not to build a personal marketing profile.
Payment providers like bKash and Nagad, game content studios and any external links you follow operate under their own privacy terms. Once you leave our domain or complete a payment via a third-party gateway, that provider's policy governs how your data is handled there.
Several actions are available to you at any time. You can ask us what personal data we hold on your account and request a copy of it. If any account detail — your name, contact number or verification record — is incorrect, you can ask us to correct it; we will update what we are able to confirm against your original submission. You may also ask us to delete account data in cases where you have closed your account and there is no legal or regulatory reason for us to retain it. Some data, particularly transaction records relating to bKash, Nagad, Rocket or Bank Transfer deposits, may be subject to retention obligations under applicable rules before deletion is possible. Any request is handled through the support contact routes listed on this page. We aim to respond to data queries within the timeframe required by the applicable rules for your region. Eligibility for these rights depends on your local law and the region from which you access bb98.
Contact support to request a summary of the personal and transaction data we hold on your account. Include your registered email so we can locate your record.
If your registered name, contact number or verification data is wrong, raise a correction request through the support route. We will update confirmed details on our system.
For questions about how a specific piece of data — such as a bKash transaction reference — is stored or used, send the query to our support channel with your account reference included.
After closing your account, you can ask us to remove personal data we are not legally required to retain. We will confirm what can be deleted and the applicable retention period for transaction records.
If you have a privacy question — whether it is about a transaction record, an account detail or a data deletion request — use the contact routes published on the bb98 site. We do not list channels or response times that we have not confirmed are active. Use the route that matches the nature of your query: email for formal data requests, live chat for quicker account questions. Always include your registered email address so we can locate your account record without delay.
Send formal data requests, correction notices or deletion requests to the email address published in the bb98 contact section. Include your registered email and a brief description of your query.
For account-level privacy questions — such as confirming what transaction record we hold for a specific bKash or Nagad deposit — open the live chat from your signed-in account area and describe the query to the support agent.
Your signed-in account area includes a help and contact section where you can raise a support ticket directly. This route is suitable for questions about specific records, account data access or correction of stored details.
bb98 applies access controls to account data so that only verified processes and authorised support functions can retrieve your personal record. Cookies are used to maintain your login session and to remember your account preferences across visits — they are not used to track your activity across unrelated sites. Transaction data from bKash, Nagad and Bank Transfer deposits is logged against your account reference and is accessible to you through the transaction history in your signed-in account area. We retain this data for the period required by applicable rules in your region. You can review the cookie settings available in your browser at any time; disabling certain cookies may affect how your session functions on the site.
Cookies on bb98 maintain your logged-in session and account preferences. They are not used for cross-site tracking. You can manage cookie permissions through your browser settings at any time.
Records of bKash, Nagad, Rocket and Bank Transfer transactions are retained for the period required under applicable rules. You can view your own transaction history inside your signed-in account area.
Access to your personal account data is restricted within our systems. Support agents can access only the record fields needed to resolve your query, following the verification steps shown in your account.
If this policy changes in a way that affects how we handle your data, we will publish the updated version on this page. Continued use of your account after a policy update means you have seen the revised terms.
Below are the questions we hear most often about how bb98 handles account and transaction data. If your question is not covered here, use the contact routes in the Support section above to reach our team directly.
We collect the details you enter during registration — name, contact information and any identity verification data required. When you make a deposit, we log the payment channel (such as bKash or Nagad), the transaction reference and the amount. We do not store your wallet PIN or bank login credentials.
We do not sell your personal data. Payment processors like bKash, Nagad and Rocket receive only the data needed to complete your transaction. Game content studios on the platform do not receive your personal account details. Any sharing is limited to what is required to operate your account or comply with applicable rules.
Yes. Your signed-in account area includes a transaction history showing deposit and withdrawal records, including the payment channel used. For a formal copy of your full data record, contact support by email with your registered address and we will process the request.
Raise a correction request through live chat or email support, quoting your registered email address. We will review the details against your verification record and update what we are able to confirm. Some fields may require additional identity verification before they can be changed.
Retention periods depend on applicable rules in your eligible region. Transaction records — particularly those linked to bKash, Nagad or Bank Transfer deposits — may be subject to minimum retention obligations before deletion is possible. We will confirm the applicable period when you submit a deletion request.
This policy covers the transaction record we hold on our side — the reference, amount and channel. The data held by bKash, Nagad or Rocket within their own systems is governed by their respective privacy terms. Access to and use of these services is subject to your local law and eligible regions.